Terms and Conditions of Use Services at Spinstralia Casino
- Introduction
1.1. Through the utilization, visitation, and/or access to any segment of the www.spinstralia.com website or any associated sub-domain, site, or mobile app under our ownership or operation (the “Website”), and/or by establishing an account on the Website, you consent to adhere to these Terms and Conditions, our Privacy Policy, our Cookies Policy, and any additional regulations pertinent to our wagering or gaming offerings on the Website (collectively, the "Terms"), and are considered to have acknowledged and comprehended all the Terms.
1.2. It is advisable to review the Terms thoroughly; should you disagree with or be unable to accept them, kindly refrain from utilizing, visiting, or accessing the Website.
1.3. We may amend these Terms periodically for various reasons (including to align with relevant laws or regulatory mandates). The most recent iteration of the Terms will be accessible on the Website. Continued use of the Website following the implementation of such amendments constitutes your acceptance of those modifications to the Terms.
1.4. The entity operating www.spinstralia.com is Spinstralia Casino.
1.5. References to “you”, “your”, “customer”, “user”, or “player” pertain to any individual engaging with the Website or its available services, and/or any enrolled customer of the Website.
1.6. References to “games” encompass Casino, Live Casino, Sportsbook, card games, and other offerings that may periodically be introduced on the Website. Spinstralia Casino retains the authority to incorporate or eliminate Games from the Website at its sole discretion.
- Your Account
2.1. Legal Requirements
2.1.1. The term “Account” denotes an account created by you on the Website upon acceptance and agreement to these Terms. By creating an Account, you affirm that you are at least 18 years old or meet the elevated minimum legal age stipulated by the laws of your residential jurisdiction. It remains your exclusive duty to ascertain if the services on the Website are permissible in your country of residence. Individuals below 18 years of age are prohibited from accessing the Website and/or any services provided therein.
2.1.2. Registration on the Website and utilization of our services are prohibited if you reside in Aruba, Bonaire, Curacao, Iran, Iraq, Myanmar, Netherlands, North Korea, Saba, St Maarten, Statia, U.S.A. or U.S.A. dependencies, United Kingdom. We maintain the prerogative to decline customers from additional jurisdictions beyond those listed, at our absolute discretion.
2.2. Account Registration
2.2.1. To engage in wagering, participate in games, and deposit funds, you must establish an Account on the Website.
2.2.2. For Account registration, you are required to furnish accurate and current details, including a mobile number, email address, username, password, and other compulsory data as indicated on the registration form.
2.2.3. Upon Account registration on the Website, you consent to providing your legal name. We may undertake measures to validate the precision of the supplied information. Alterations to this data are not permitted, except in instances where you may request changes individually by reaching out to the Website's customer support, such as for correcting a genuine error.
2.2.4. If you select or receive a username, password, or other security-related information, you must maintain its confidentiality and refrain from sharing it with any third party. We bear no liability for any misuse or exploitation of your Account by third parties resulting from your disclosure—intentional, accidental, active, or passive—of your login credentials. We will not request your password disclosure nor initiate contact to inquire about password reminders.
2.2.5. Employees, past employees of service providers, and/or affiliated individuals are barred from creating accounts on the Website and are not allowed to utilize the services or promotions offered thereon. This restriction extends to family members of the aforementioned persons. Breach of this provision will lead to permanent Account closure, and referred accounts will be treated as invalid. Any gains obtained from such conduct will be considered relinquished by the Account holder, with solely the deposited sum returned to the Account holder.
2.2.6. You are prohibited from transferring, selling, or pledging your Account to any other individual. This ban includes the conveyance of any valuable assets, encompassing but not limited to Account ownership, winnings, deposits, bets, rights, and/or claims associated with these assets, whether legal, commercial, or otherwise. This prohibition further covers encumbrance, pledging, assignment, usufruct, trading, brokering, hypothecation, and/or gifting in collaboration with a fiduciary or any other third party, entity, natural or legal person, foundation, and/or association in any manner.
2.3. Account Matters
2.3.1. In the event you forget your password, suspect unauthorized knowledge of your personal details, or believe another user is gaining an unfair edge via cheating or collusion, you must notify us of such suspicions.
2.3.2. We reserve the authority to nullify any wager or transaction, in part or wholly, if we determine, at our sole discretion, that any of the following situations have arisen:
- the Account holder or associated persons may directly or indirectly affect an event's outcome;
- the Account holder and/or associated persons are directly or indirectly circumventing the Website's rules;
- an event or bet's result has been directly or indirectly influenced by illicit actions;
- an event's odds have materially altered due to a public disclosure related to the event;
- wagers were placed that otherwise would not have been approved, but were accepted amid technical issues affecting the Website;
- owing to an error like a miscalculation, typographical mistake, technical fault, human oversight, force majeure, or similar, wagers were offered, placed, and/or accepted erroneously.
2.3.3. Upon closing or suspending an Account for any cause, we reserve the right to terminate any subsequent Accounts registered by the same individual, device, address, or utilizing identical payment methods or credit cards, and to invalidate or annul all wagers and transactions associated with those Accounts.
2.3.4. You bear the responsibility for safeguarding your login details and ensuring they remain inaccessible to others.
2.4. By establishing the Account on the Website, you commit, affirm, and guarantee that:
2.4.1. You are at least 18 years old or satisfy the higher minimum age of majority as defined by the applicable jurisdictional laws, and under those laws, you are permitted to engage in the Games available on the Website.
2.4.2. You will employ the Website and your Account exclusively for authentic participation in the Games, not for financial or other transactions; your involvement in the Games shall be purely personal, non-professional, for leisure and amusement purposes only.
2.4.3. You engage in the Games on your own account and not representing any other party;
2.4.4. You do not reside in Aruba, Bonaire, Curacao, Iran, Iraq, Myanmar, Netherlands, North Korea, Saba, St Maarten, Statia, U.S.A. or U.S.A. dependencies, United Kingdom.
2.4.5. All details provided to Spinstralia Casino are accurate, comprehensive, and correct, and you will promptly inform us of any alterations to such details.
2.4.6. You are exclusively accountable for declaring and settling any taxes due under applicable laws for winnings received from Spinstralia Casino.
2.4.7. All funds deposited into your Account are untainted by illegality and, specifically, do not stem from any unlawful activity or origin.
2.4.8. You acknowledge that participating in the Games involves the risk of forfeiting funds deposited in your Account.
2.4.9. You shall not participate in any fraudulent, collusive, manipulative, or other illegal conduct concerning your or third parties' involvement in the Games and shall not employ software-aided techniques, methods, or hardware for such participation. Spinstralia Casino reserves the right to nullify or terminate your Account or invalidate your Game participation in cases of such conduct.
2.4.10. For deposits and withdrawals involving your Account, you shall utilize only credit cards and other financial tools that are valid and legally owned by you.
2.4.11. The software provided by us is the property of Spinstralia Casino or third parties and is safeguarded by copyright and other intellectual property protections. You may use the software solely for personal, recreational purposes in compliance with all established rules, terms, conditions, and applicable laws, regulations.
2.4.12. Games on the Website should be conducted similarly to those in other environments. You must exhibit courtesy toward other players and Spinstralia Casino representatives, avoiding rude or offensive remarks, including in chat areas.
3. Multiple Accounts
3.1. You may register and operate only a single Account on the Website.
3.2. Only one Account per household, IP address, and computer or device is permitted. If multiple users share a household, IP address, or device, the respective Account holders must notify us in advance.
3.3. Should you register or attempt to create more than one Account, for any reason, we may, at our discretion, block or terminate any or all such Accounts. We may also invalidate all wagers placed in duplicate Accounts, restrict bonuses and rewards, and nullify withdrawal requests. Furthermore, any returns, winnings, or bonuses accrued during the existence of duplicate Accounts will be forfeited.
4. Payouts
4.1. Upon determination of a Game's outcome in which you participated, or where relevant, once Spinstralia Casino has verified an event's result and resolved markets, all winnings will be credited to your Account.
4.2. If Spinstralia Casino erroneously credits your Account with winnings not belonging to you, due to technical or human error or otherwise, such amount remains Spinstralia Casino's property and will be subtracted from your Account. If, before Spinstralia Casino notices the error, you withdraw funds not yours, without limiting other legal remedies, the erroneous amount constitutes a debt you owe to Spinstralia Casino. In cases of incorrect crediting, you must immediately alert Spinstralia Casino.
4.3. Spinstralia Casino will perform supplementary verification and identification for withdrawals or reserve the right to do so at any withdrawal level. All transactions will be examined to deter money laundering.
5. Deposits
5.1. To wager and play for real money, you must fund your Account. Deposits can be made online at any time using debit or credit cards, e-wallets, bank transfers, or other available methods listed on the “Deposit page” of the Website. Cash or checks are not accepted. Certain methods may be unavailable in some countries.
5.2. Payments are accepted in multiple currencies. Deposits in currencies other than your Account's will be converted at the current exchange rate, with any exchange costs borne by you.
5.3. Spinstralia Casino reserves the right to employ extra procedures and tools to confirm your identity (KYC) for deposits and to terminate an Account if required documents are not submitted.
5.4. Spinstralia Casino does not extend credit for service use.
5.5. By depositing, you confirm authorization of all deposits and will not attempt to revoke them or initiate actions causing reversal by third parties to evade legitimate obligations.
5.6. To prevent money laundering, deposits must be wagered at least once prior to withdrawal. If wagering requirements apply, they must be fulfilled before requesting withdrawal.
5.7. Spinstralia Casino prohibits third-party deposits (e.g., by friends, relatives, partners, spouses). All payments must originate from accounts, systems, or credit cards registered to the Account holder. Upon detecting third-party deposits, all winnings will be forfeited and returned to Spinstralia Casino, with the deposit refunded to the rightful owner. Any transfer fees for refunds will be paid by the recipient.
6. Withdrawals
6.1. You must submit the following KYC documents:
- Photographs of an identification document, such as a passport, driver's license, or other ID. Both sides must be photographed clearly, with all information legible. The document should remain valid for at least six more months.
- A photograph of yourself holding the identification document, of sufficient quality with legible information.
- Bank account statement including your name, residential address, issuance date, and at least three transactions. The document must be issued within the last three months (with at least one transaction dated therein). Accepted only in electronic format (PDF or scanned). Our finance department may request photographs of all used credit cards (front and back, displaying first six and last four digits and expiry date, with CVV hidden). If a card belongs to a third party, we reserve the right to demand proof of the cardholder's identity.
6.2. Spinstralia Casino reserves the right to adjust the maximum permitted amount per transaction for each payment system at any time without notice.
6.3. Withdrawal requests will not be handled until all KYC documents are approved.
6.4. Funds designated as “Bonus” or locked in an interrupted game cannot be withdrawn.
6.5. If total bets are less than the initial deposit, Spinstralia Casino will impose an additional 30% fee on withdrawal.
6.6. Withdrawal requests are processed within two banking days, though processing may extend due to payment methods, extra checks, or holidays.
6.7. Withdrawals cannot exceed your Account balance.
6.8. Withdrawals will be directed to the bank account of the casino Account owner from which the request originated. Third-party bank account withdrawals are not processed. The bank account must be in the country matching your profile data.
6.9. Upon cancellation of a withdrawal, funds return to your Account for use therein. Spinstralia Casino assumes no liability for losses during gameplay after cancellation by you or us.
6.10. Our products are consumed immediately during gameplay, precluding refunds, returns, or service cancellations once playing. Real-money gameplay deducts funds from your Account instantly.
6.11. Maximum withdrawals are $1,000 (or equivalent) per 24 hours, $5,000 per 7 days, and $15,000 per 30 days, unless a higher amount is approved by us.
6.12. Prior to withdrawal processing, we may require identity confirmation via documents like ID photos, address proof, or others, and may perform phone verification, facial recognition, or additional checks to verify your identity.
6.13. For inquiries, contact support at support@spinstralia.com.
7. Account Closure
7.1. You may terminate your Account anytime by contacting Website customer support. Closure terminates the agreement with Spinstralia Casino.
7.2. Spinstralia Casino reserves the right to revoke and remove unused bonus amounts awarded if not utilized within one month of issuance.
7.3. Spinstralia Casino reserves the right to deny withdrawal claims in fraud cases, suspending the Account and withholding payment.
7.4. Spinstralia Casino will assess all player Accounts and categorize them at its discretion. If classified as a “bonus hunter” or “bonus abuser,” all winnings and bonuses will be invalidated, the Account suspended, and payment withheld.
8. Personal Information
8.1. We will adhere to relevant data protection laws regarding personal information you provide. Such information is handled per our Privacy Policy, accessible by clicking here.
9. Irregularities and Prohibited Conduct
9.1. Upon detecting any irregularity (including suspected money laundering or fraud), Spinstralia Casino reserves the right to terminate Accounts and/or report criminal or suspicious activities via one or more Accounts to appropriate regulatory or enforcement bodies. Offenders' Account balances will be frozen, withdrawals invalidated, deposits and winnings forfeited.
9.2. Spinstralia Casino may disable Accounts and forfeit balances (including deposits and winnings) if users are found gaining or attempting to gain advantages by exchanging card information or forming collusive pacts with others for unfair benefits, such as chip dumping, hand discussion during play, multi-account use, or soft playing. Spinstralia Casino conducts thorough manual and automated reviews of play and investigates complaints, while also performing proactive and random gameplay and Account examinations.
9.3. Upon detecting fraudulent, unlawful, dishonest, or improper activity (including VPN, proxy, or similar services masking location, or betting through or on behalf of third parties) on the Website, we may block the user's Account and forfeit all balances without notice. In such instances, Spinstralia Casino reserves the right to report to authorities including banks, credit card issuers, and any entitled entities, and/or pursue legal action against the user.
10. Live Chat
10.1. As part of Website use, Spinstralia Casino may offer a moderated chat facility subject to oversight. We reserve the right to monitor and record all statements therein. Chat use should be for recreational and social purposes, governed by these rules.
10.2. You shall not issue statements that are sexually explicit or highly offensive, including bigotry, racism, hatred, or profanity.
10.3. You shall not make abusive, defamatory, harassing, or insulting statements toward the Website or Spinstralia Casino.
10.4. You shall not make statements advertising, promoting, or relating to other online entities.
10.5. You shall not make untrue, malicious, or damaging statements about Spinstralia Casino, the Website, or connected sites.
10.6. You shall not collude via chat rooms or separate chats. Suspicious chats will be reported to relevant authorities.
10.7. Upon breach of chat provisions, Spinstralia Casino may remove the chat or terminate your Account immediately, refunding any excess funds in your Account beyond amounts owed to us.
11. System Failures and Interrupted Games
11.1. Spinstralia Casino bears no liability for downtime, server issues, lag, or technical/political disruptions to gameplay. Refunds are granted solely at Spinstralia Casino's discretion.
11.2. Spinstralia Casino accepts no responsibility for damages or losses arising from or connected to the Website or its content, including delays/interruptions in operation/transmission, data loss/corruption, communication/line failures, misuse of the Website/content, or content errors/omissions.
11.3. In casino system malfunctions, all wagers are void.
11.4. If a Game starts but aborts due to system failure, Spinstralia Casino will refund the wagered amount to your Account or, if the Account is closed, pay via approved method; if credit accrued at abortion, it will be credited to your Account or paid via approved method if the Account is closed.
12. Obligations
12.1. Spinstralia Casino reserves the right to assign or transfer its rights and duties under the Terms. You may not assign or transfer your rights and duties under these Terms.
13. Complaints
13.1. Complaints may be emailed to customer support at support@spinstralia.com.
13.2. Spinstralia Casino will endeavor to resolve reported issues expeditiously.
13.3. For transaction queries, contact support at support@spinstralia.com with details. We will review disputed transactions, with our decision final.
14. Agreement and Enforceability
14.1. These Terms, Privacy Policy, Cookies Policy, referenced documents, and Website-posted guidelines/rules form the complete agreement between you and Spinstralia Casino regarding the Website, superseding prior communications except in fraud cases.
14.2. Printed versions of these Terms and electronic notices shall be admissible in proceedings to the same extent as other business records originally in print.
14.3. If any Term provision is deemed illegal or unenforceable, it shall be severed, with remaining provisions unaffected.
14.4. In textual inconsistencies between language versions, the English Website version prevails.
14.5. These Terms are governed by Curacao laws, with parties submitting to Curacao courts' jurisdiction and arbitration rules per applicable law.
15. Copyright
15.1. We solely own the Spinstralia trademark and logo. Unauthorized use may lead to prosecution.
15.2. www.spinstralia.com is the Website's URL operated by Spinstralia Casino; no unauthorized use on other sites/platforms without prior written consent.
15.3. Spinstralia Casino owns or licenses rights to technology, software, and systems used on the Website.
15.4. Website page contents and structure belong to Spinstralia Casino, all rights reserved. Copyright in text, graphics, code, files, links belongs to Spinstralia Casino; site may not be reproduced, transmitted, stored without written consent. Registration/use confers no intellectual property rights.
15.5. Links to the Website or pages require prior written consent from Spinstralia Casino.
15.6. You agree not to use automatic/manual devices to monitor Website pages or content.
15.7. Unauthorized use or reproduction may be prosecuted.
16. Promotions: Terms and Conditions
16.1. Each promotion includes specific promotional terms (“Promotional Terms”) alongside these Terms. Read these Terms with applicable Promotional Terms for any entered competition, bonus, or promotion.
16.2. Promotion participation binds you to these Terms and Promotional Terms.
16.3. Absent Promotional Terms, promotions default to these Terms.
16.4. Each Promotional Term is independent; if one is invalid, others remain effective.
16.5. Promotion participation constitutes full acceptance of Terms, including Promotional Terms, with our decisions final and binding.
16.6. Spinstralia Casino may terminate or cancel promotions without notice. Users breaching Promotional Terms are disqualified from rewards.
16.7. Spinstralia Casino may withhold credits, bonuses, coupons, loyalty points, or prizes from promotions at discretion.
16.8. Spinstralia Casino may notify users of promotions/updates via email, SMS, chat, Whatsapp, social media, browser notifications, or app.
16.9. Spinstralia Casino disclaims liability for inaccurate information due to Website, user equipment, or human/technical errors in entry submission.
16.10. Bonuses and Bonus Funds
16.10.1. Spinstralia Casino offers bonuses/ rewards credited to Accounts, including free spins, cashback, free bets, direct play money, or deposit extras. Bonuses typically involve wagering requirements for withdrawal; review rules before use.
16.10.2. Bonus Rules
16.10.2.1. Bonuses are credited to bonus balance.
16.10.2.2. Upon meeting wagering requirements, bonus amounts transfer to the main balance for withdrawal.
16.10.2.3. If bonuses are abused, Spinstralia Casino may penalize by removing/denying bonuses and winnings, blocking Accounts. Spinstralia Casino bears no liability for withdrawal/compensation of funds pre-block.
16.10.2.4. Outside bet spreads on Roulette covering 24+ (64%) of 37 spots (e.g., Red/Black covering 36) void winnings/bonuses.
16.10.2.5. Using bonuses for games with accumulated benefits (e.g., unlocked features), returning post-wagering zero-out to trigger benefits voids winnings/bonuses.
16.10.2.6. Bonus-won funds cannot withdraw until wagered.
16.10.2.7. Malfunctions void pays/plays; Spinstralia Casino may withdraw malfunction-caused winnings up to latest deposits.
16.10.2.8. Users must review/apprise bonus policies and comply for receipt.
16.10.2.9. Bonuses expire; standard 60 days, or as specified. Wagering must be completed by expiry; we may cancel/debit post-expiry.
16.10.2.10. Standard wagering: 45x bonus for casino, 15x for sportsbook, or as promotion-specified.
16.10.2.11. Wagering requirements indicate total bet amount before bonus transfers to cash/withdrawable; detailed in bonus terms.
16.11. Wagering Requirements
16.11.1. Bonuses stay in bonus balance until wagering is met.
16.11.2. Wagering requirements specify multiplier times bonus must be wagered before winnings withdrawal; met bonuses transfer to cash.
16.11.3. Requirements null if balance < $0.10 (or the equivalent in your Account currency).
16.11.4. Bonus-won funds withdraw only post-wagering.
16.11.5. Pre-requirement withdrawals forfeit bonus; contact support for such.
16.11.6. Users may forfeit bonuses via support request to zero bonus balance.
16.12. Free Spins. Free spins allow free play with real-win chances; winnings convert to bonus, typically requiring wagering.
17.Sports Betting Rules
17.1. Spinstralia Casino accepts bets/wagers on Website-presented sporting events, subject to sport-specific rules (e.g., Basketball, Tennis, E-Sports).
17.2. Wagers cannot exceed Account balance.
17.3. Placed/confirmed bets cannot change/cancel; verify details pre-placement.
17.4. Pre-event, Spinstralia Casino may void/cancel bets post-acceptance without reason at discretion. Post-start, may void/cancel if valid cause, e.g.:
- Palpable error in event wording, odds, start time;
- User bypassing limits/risk by multiple similar bets/multi-Accounts;
- User advantage from public/secret info determining outcome;
- Combined related bets;
- User participation in event (e.g., player, referee, manager, relation to participants);
- Technical error in odds/events;
- Others duly communicated valid reasons.
17.5. Spinstralia Casino may cancel all event bets on venue change.
17.6. Spinstralia Casino may cancel all bets on radical event changes (e.g., time length, race distance, periods).
17.7. Winnings credited post-final result confirmation.
17.8. Markets settle upon determination. Spinstralia Casino may settle post-normal duration if not earlier, per Website description. E.g., Match-winner 1x2 after regular time (football 90 min + referee added). Overtime included if stated; penalties not unless specified. Delayed starts: bets open 48 hours post-official start; may void/refund at discretion. Abandoned events continued within 48 hours: bets open/settled per result. Not continued: settled completed markets, void/refund others. Exceptions: Tennis — no 48-hour rule, bets valid till winner determined; retirement — settled on-court markets, void others if doubt pre-last point. Baseball — 48-hour rule applies; sequential games settled chronologically. Abandoned matches: settled completed halves/markets (e.g., first half settled if second abandoned).
17.9. Specific Betting Types Explanation If match abandoned with scorer(s), first Goalscorer bets apply, last canceled. Goalscorer winner anytime, others void. Head 2 Head: predict higher position/points between two; valid if both participate; draw voids. Outright: predict among 3+; valid if all participate; non-participants reduce odds proportionally; ties divide odds by tie number unless additional criterion. Booking: yellow=1, red=2; two yellow to red=3 max. Settlement on normal time cards; post-final/ non-player cards ignored. Points: max 35/player; yellow=10, red=25, second yellow=25 (not counted extra). Corners: counted if taken, not if awarded untaken. Intervals: 00:01 to end minute; e.g., 1-15=00:01-15:00; 75-90=75:01-full time end.
17.10. Bets from bookmakers/agents or by participating persons (sportspeople, owners, trainers, club functionaries) prohibited; also league/cup bets if club participating. Breach: refuse winnings/stakes, cancel bets. No responsibility for user group membership knowledge; measures post-knowledge.
17.11. Live scoreboard on www.spinstralia.com informational, not settlement basis; verify pre-bet